Refund Policy

Last updated: November 6, 2026

The IronMeal 30-Day Guarantee

We build IronMeal for people who work hard and expect their gear to do the same. If your order isn't right, we'll make it right. You have 30 days from the day your order is delivered to request a return, replacement or refund.

This policy covers everything we sell: the IronMeal Cordless and Corded heated lunchboxes, bundles and accessories.

1. Damaged, defective or wrong item

If your IronMeal arrives damaged, doesn't heat, won't charge, is missing parts, or isn't what you ordered:

Email us within 30 days of delivery with your order number and a photo or short video showing the problem.
We'll send a free replacement or give you a full refund, including shipping. Your choice.
You never pay for return shipping on a damaged or defective item. In most cases you won't need to send it back at all.

This applies even if you've already used it. If it fails under normal use, it's on us.

2. Changed your mind

Not the right fit? You can return it within 30 days of delivery as long as:

It's unused (not used to heat food), clean and undamaged
All parts are included: lunchbox, stainless steel container, cords or cables, carry bag and utensils
It's in the original packaging

Return shipping for change-of-mind returns is paid by you. Once we receive and check your return, we'll refund the price you paid for the item. Original shipping charges aren't refundable. There are no restocking fees.

For food-safety reasons, lunchboxes that have been used to heat food can only be returned under section 1 (damaged or defective).

3. Exchanges: Cordless ↔ Corded

Picked the wrong power setup? Email us within 30 days of delivery and we'll help you swap between the Cordless and Corded models. The item must be unused and in its original packaging. We'll refund or charge the price difference.

4. Bundles and deals

Trucker Bundle: you can return the whole bundle, or just the lunchbox or spare cable. Partial returns are refunded at the price you actually paid for that item after the bundle discount.
Buy 2, save $19: if you return one of the two lunchboxes, the refund is the discounted price you paid for that lunchbox.

5. Cancellations

Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and give you a full refund. Once an order has shipped, it can't be cancelled, but you can return it under this policy.

6. Lost or late packages

If your tracking hasn't updated for 7 days, or your package shows delivered but you can't find it, email us. We'll work with the carrier and, if it can't be found, send a replacement or a full refund.

7. What isn't covered

Damage caused by misuse, such as putting the heating base in water or a dishwasher, using the wrong power source, or dropping it
Normal wear and tear, such as scratches from daily use
Items returned without contacting us first, or sent to the wrong address
Requests made more than 30 days after delivery

How to start a return or refund

Email Bnn0324@gmail.com with your order number, what's wrong, and photos or a video if the item is damaged or defective.
We'll reply within 1–2 business days with next steps and, if a return is needed, the return address.
Please don't send anything back before you hear from us. Returns go to our US warehouse, not to the address on your package.

When you'll get your refund

Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to post it. We'll email you as soon as it's issued.