Refund policy

1. Our 30-day guarantee

Every IronMeal order is covered for 30 days from the date it is delivered. This policy applies to all products sold at shopironmeal.com: the IronMeal Cordless, the IronMeal Corded, the Trucker bundle, and accessories such as the spare charging cable.

There are two kinds of return, and they are handled differently:

Situation

What you get

Who pays return shipping

Damaged, defective or wrong item

Free replacement or full refund, including original shipping

IronMeal

Change of mind (unused item)

Refund of the item price

You

This policy is in addition to any rights you have under consumer law where you live.

2. Damaged, defective or incorrect items

If your order arrives damaged, stops working, or is not what you ordered, we will make it right at no cost to you.

  • Report it within 30 days of delivery, with a photo or short video showing the problem.
  • You choose a free replacement or a full refund, including the original shipping charge.
  • You never pay return shipping on these claims. In many cases we will not ask you to send the item back at all.
  • A unit that has been used normally and then fails is still covered. Food safety rules do not limit defect claims.

3. Change-of-mind returns

You can return any item within 30 days of delivery if you simply change your mind, as long as it meets these conditions:

  • Unused and clean, with no food residue or odor.
  • Complete, with every part, cable, insert and manual it came with.
  • In its original packaging.

For change-of-mind returns, you pay the return shipping, and the original shipping charge is not refunded. We do not charge a restocking fee.

Because our lunchboxes hold food, a unit that has been used to heat a meal can only be returned if it is defective (see section 2). This protects every customer from receiving a used food container.

4. Exchanges, bundles and promotions

Exchanges. You can swap a Cordless for a Corded unit, or the reverse, within 30 days if the item is unused. We refund or charge the price difference.

Bundles. You can return part of a bundle (for example, the spare cable from a Trucker bundle). The refund is based on the discounted bundle price of that item, not its standalone price.

Buy 2, save $19. If you return one item from a discounted order, the refund for that item is its price after the discount was applied.

5. Cancellations, lost packages and exclusions

Cancellations. You can cancel any order that has not yet shipped for a full refund. Once it has shipped, it follows the return rules above.

Lost packages. If tracking shows no movement for 7 days, or the package is marked delivered but you did not receive it, contact us. We will send a replacement or issue a full refund.

Not covered:

  • Damage from misuse, such as putting the heating base in water or a dishwasher, using the wrong power source, or dropping the unit.
  • Normal wear, such as scuffs and scratches.
  • Items sent back without an approved return.
  • Requests made more than 30 days after delivery.

6. How to request a return

  1. Email Bnn0324@gmail.com with your order number and the reason for the return. For damaged or defective items, attach a photo or video.
  2. We reply within 1–2 business days with next steps and, if needed, the return address.
  3. Do not ship anything back before your return is approved. Returns go to our US warehouse, and unapproved packages cannot be processed.

Refund timing. Once your return is approved and received (or approved without a return), we refund to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.

This policy is effective November 6, 2026. We may update it, and the version posted on our site at the time of your order applies.